Making A Purchase
Making a purchase could not be easier. Just browse our website or use the search function until you find what you want. Click on Add to Cart and then enter the quantity that you require. A running total will appear of what you have ordered. You can continue to add more items or remove some at any time. After you have finished your selection, click on “Checkout” and you will be asked for a few details that we need to be able to satisfy the order. You can change the contents of your basket or cancel your order at any time – as your request is not confirmed until you enter payment details.
In the event of a product being unavailable, we will endeavour to obtain the item ordered as quickly as possible and we will contact you to let you know.
Payment & Currencies
All online payments are taken securely by PayPal. You do NOT need a PayPal account to enter your payment. We do not store any credit card information on our servers.
If you do not want to pay online, please email us with a list of products that you would like and we will send you a total including P&P. You can then send a cheque made payable to ‘Scouse Press’ delivered to our postal address.
Shipping And Handling
Orders are shipped via Royal Mail. You have the option of providing an alternative delivery address should this prove convenient to you. If no one is available when the package is delivered you may need to collect this from a local postal point. Please speak to your local mail handlers if you are not sure about this.
Please note that all goods must be paid for in full before shipping. Please make cheques payable to ‘Scouse Press’. Goods remain the property of Scouse Press until payment is received in full.
PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with Scouse Press. Once your payment is complete, you will be emailed a receipt for this transaction.
Despite this attention to security we do understand that some people prefer not to enter their details online. If you have such concerns please contact us to arrange payment by alternative methods.
Returns & Cancellation
Return of Unwanted Goods :: Our satisfaction guarantee
We guarantee your satisfaction with any goods that you purchase from us. If you are not happy with your purchase for any reason you may contact us within 7 days of receiving your goods to arrange a full refund. You do not even need to tell us why if you do not want to. Refunds will be made within 30 days. Unwanted goods must be returned to us, in their original condition within 14 days, free of any marks of use. Where goods are not returned in this time we reserve the right to arrange collection at cost to the customer. If you would like to return unwanted goods please ensure that you contact us prior to sending them back. Returns are the responsibility of the customer, and, for this reason, we recommend you use a registered form of post to ensure receipt by Scouse Press. We reserve the right to refuse returns if the goods are not in a saleable condition. Any refund will be for the cost of the equipment ordered, and no refund of any postage or shipping costs will be given. This guarantee does not affect your statutory rights as a consumer.
Return of Damaged or Faulty Goods
Whilst we strive to ensure that all goods reach you in perfect condition, there are unfortunately times when this does not happen. If you should receive damaged or faulty goods from us you may contact us within 7 days of receiving your order to arrange a replacement or full refund. A customer service representative will discuss arrangements for return of the damaged goods and issuing a replacement or refund with you. If you would like to return damaged or faulty goods please ensure that you contact us by e-mailing prior to sending them back. This guarantee does not affect your statutory rights as a consumer.
Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Returns & Cancellation. Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
- Your failure to meet the eligibility to order criteria set out in the main Terms and Conditions
If you have any comments or questions about an order, or our Scouse Press products in general please contact one of our customer services representatives using the contact form on the website. We will endeavour to respond to all customer services enquiries within 2 working days.
For security reasons, we reserve the right to check all orders requiring alternative delivery destinations. Scouse Press reserve the right to refuse to deliver to an alternative address should we suspect fraudulent use of a credit card. If we are unable to contact the cardholder, we will deliver to the registered Card Billing Address, or, if we strongly suspect credit card fraud, the order will be cancelled and the card refunded.
Returns from Business and Trade Accounts
Our general terms and conditions and Return policy is for our retail customers only. All orders received from Trade and Business Customers are not covered by our Returns policy. We do not accept returns from trade accounts or business accounts unless the items are faulty. On occassions when a return may be agreed, a credit note will be issued against future purchases. No cash refunds will be made. Business accounts include any businesses ordering products for commercial or other use.