FAQ

Q. What if I don’t want an exchange, I just want to return my order as unwanted?

A. No problem! We offer a no quibble return policy. As long as you notify us of your intent to return an item within 7 days of receipt, we will accept any orders for a refund. Please note that we do not refund any postage charges. All orders returned must be unused and in the original packaging, otherwise we are unable to accept a return.

Q. What if I want to return or exchange something after the 7 days?

A. You will need to contact our office first before we can accept items for return outside of the 7 day period. If you wish to exchange the item, we will generally agree to this. However, returns for a refund only outside of the 7 day may not be agreed to, and if we do, we will implement a 25% restocking and handling charge. Any items returned after the 7 day period must be unused, in the original packaging, and in new condition. We fully examine all returns to ensure they are as new.

Q. How long does delivery take?

A. This depends entirely on Royal Mail, but we endeavour to process each order as quickly as possible.

Q. Why do I have to create an account online?

A. We need all your contact details to process an order. It is also useful if you need to order from us in the future, as all your details will be instantly available, including any shipping addresses.

Q. Do you store my credit card details?

A. No! All credit card transactions are done through PayPal on highly secure servers. Even we are not given your card details by them.

Q. What about my other details you hold?

A. We only hold your address and contact details, nothing more. And we NEVER sell our client details to any mail order or email marketing companies. We do send out occasional newsletters to all our subscribed customers, but you can opt out of these at any time.

Q. Do you deliver to alternative addresses?

A. Yes, simply change the shipping address during your order checkout process. If you have purchased before, previous deliver addresses will be in your address book for easy selection. We can deliver to almost any address.

Q. What happens if I am not in, no alternative address is available, and there is nowhere secure to leave it?

A. The postman will leave a card telling you they called. This will contain information on how to obtain your goods.

Q. I have heard that Internet Shops store ‘cookies’ on my computer, will this cause me a problem?

A. No, absolutely not. A cookie is merely a very small bit of information that allows us to recognise you whenever you visit our site. It is also a security feature, in that it can help us determine if someone has accessed your online account without your authorisation.