Shipping & Returns

Shipping Terms

Weight                         Shipping Cost

250 gms                                     £2.00

500 gms                                     £2.30

750 gms                                     £3.00

1.00 kg                                       £3.50

1.25 kg                                       £4.70

1.50 kg                                       £5.50

1.75 kg                                       £6.00

2.00 kg                                       £6.80

4.00 kg                                       £8.50

Postage and Packing will be charged according to size and weight – see chart above.

Export shipping cost will depend on the country shipped to and the consignment weight. Your shipping costs will be calculated at the time of checkout, and before you commit to a payment, so you are always aware of all shipping costs before processing your payment. Small orders will be shipped using Royal Mail International Signed For.

Royal Mail Tracked requires no signature. However, it provides a full tracking of your parcel to the point of delivery. Subject to order value, Scouse Press may choose to use the Signed For service as additional security.

Delivery Times

UK customers can usually expect their orders to arrive in 2-5 working days after we have dispatched it, if items are shipped from our stock. For out of stock items, we will update you with an estimated delivery time. Occasionally, due to circumstances beyond our control, delivery of out of stock items may be as long as 3 to 4 weeks. In such cases, we will advise you immediately.

Such orders are placed on Back Order; we monitor these on a daily basis, and will always endeavour to keep you informed of the delivery times. Customers who cannot wait for any delivery are entitled to cancel with a full refund. Your statutory rights remain unaffected.

Our aim is to hold stock of every item we show on our website.

Items Returned Due to Non Delivery

Any item returned to us by the courier as a result of either a customer’s refusal to accept the delivery, or failing to acknowledge cards left by the courier will be responsible for the costs incurred by Scouse Press if these items are returned as undelivered. All costs incurred by Scouse Press will be passed to the customer in any re-delivery of such orders. If the cost of the returned delivery is more than the cost of the order, then no credit will be given. The customer will be required to make good these costs incurred, before we can re-deliver such affected orders

Please ensure you supply us with a delivery address that is valid.

We will ship to any address you require.

Returns

You may return any items to us, no questions asked, within 7 days of receipt. All goods returned must be in the original packaging, free of any marks of use, and in a re-saleable condition.

Items returned without the original packaging, and/or in a condition that makes returned items unacceptable for resale, will be rejected and returned to you at your cost.

Return postage is the responsibility of the customer. Therefore, in order to ensure that your returns reach us safely, we do recommend using a registered form of post. We cannot be held responsible for items “lost in the post.”

Refunds will be made within 30 days to the credit card you provided, less our postage costs, or, if paid by cheque, a cheque refund will be sent to you.

No refund will be made for postage, except where Scouse Press have shipped the wrong, or faulty item.

Returns outside of the 7-day period may be considered in certain circumstances; however, we may impose a re-inspection fee of 25% of the item(s) value.

We pride ourselves on supplying products of high quality, and therefore, in the unlikely event that you should receive a product of sub-standard quality, we will replace such items without hesitation, and free of any additional charges. We will also refund your postage costs upto a maximum of £4.75 for the return of such items.

We would like to draw your attention to the Consumer Protection (Distance Selling Regulations) 2002 which outlines your Consumer Rights.

UK Mainland Addresses exclude the following: Northern Ireland, Isle of Man, Scottish Highlands, Channel Islands, Isles of Scilly and any other offshore UK address where a supplement may be payable if your order has to be shipped by Courier.

Please note that we will apply a 5% re-handling charge for items returned simply for refund, to cover cost of re-inspection and re-stocking.

Cancellation

Customers may cancel orders at any time before they are dispatched. Cancellation MUST be in writing, via post, email or fax. We cannot accept phone cancellations without a written confirmation.